Privacy Policy

Privacy Policy – Biji Biji Enterprise

Last updated: 11 January 2026

Biji Biji Enterprise (“we”, “us”, “our”) operates a small food business offering cookies and related products. We collect and process limited personal data from our customers in order to receive orders, issue invoices, arrange payment and delivery, and communicate about orders.

1. Information we collect

We may collect the following information directly from you:

• Name

• Mobile phone number (including WhatsApp number)

• Delivery address

• Order details (items ordered, quantity, price, delivery date)

• Payment status and related transaction information

We do not store your payment card details on our own systems. Any online payment is processed through third-party payment providers or your banking app / e-wallet.

2. How we use your information

We use your personal data only for purposes related to our business, including:

• Receiving and confirming your orders

• Issuing invoices and payment reminders

• Sending order updates via WhatsApp, SMS, or email

• Arranging delivery or pickup

• Responding to your enquiries and customer service requests

• Keeping basic records for accounting and tax purposes

We may also occasionally send you messages about promotions, seasonal products, or updates to our services. You may opt out of marketing messages at any time by contacting us or replying “STOP” (or similar) on WhatsApp.

3. Legal basis for processing

We process your personal data based on:

• Contract – to fulfil your order and provide our services, and

• Legitimate interests – to manage our business, improve our services, and communicate with existing customers.

Where required, we will also rely on your consent, for example when you request to receive marketing messages.

4. How we store and protect your data

Your information may be stored in:

• Google products such as Google Forms, Google Sheets, Google Drive, and Gmail

• WhatsApp Business (including WhatsApp Cloud API)

We take reasonable steps to protect your data, including limiting access to authorised persons only, using password-protected accounts, and following the security features provided by our service providers (Google, Meta / WhatsApp, banks, e-wallet providers).

However, no method of transmission or storage is 100% secure. You share your data with us at your own risk, and we encourage you to use strong passwords and keep your devices secure.

5. Data sharing

We do not sell or rent your personal data to third parties.

We may share your information with:

• Delivery service providers / couriers, for the purpose of delivering your order

• Payment providers / banks / e-wallet providers, for processing payments

• Service providers such as Google and Meta (WhatsApp) who host and transmit our data

These parties only receive the information necessary to perform their services.

6. Data retention

We keep your data for as long as necessary for:

• Fulfilling your orders and providing customer support

• Accounting, tax, and legal requirements

We may keep basic order information for a longer period where required by law. We will not keep your data longer than necessary for the purposes described above.

7. Your rights

Depending on your local law, you may have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data, where there is no legal reason for us to keep it

• Withdraw your consent for marketing messages

You can exercise these rights by contacting us using the details below.

8. Children

Our products and services are not directed at children. We only process personal data of individuals who place orders with us or are responsible for payment and delivery.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Biji Biji Enterprise
Email: bijibijico@gmail.com

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date. We encourage you to review this Privacy Policy periodically.